Refund policy

Last updated: October 23, 2026

Policy at a Glance

• Return window: 30 days from the date of delivery
• Condition: Unopened, with the original safety seal intact, in original packaging
• Return shipping: Free (we provide a prepaid return label)
• Refund method: Original payment method
• Refund timing: Within 10 business days after your return is approved
• Exchanges: Not offered
• Damaged, defective, or incorrect items: Always eligible for a resolution

1. Return Eligibility

You may request a return within 30 days after your order is delivered. To be eligible, items must be:

• Unopened, with the original safety seal intact
• In their original packaging
• Accompanied by proof of purchase

If your item arrived opened, damaged, or defective, or you received the wrong item, please see Section 4. These items are always eligible for a resolution.

2. Non-Returnable Items

For product safety and hygiene reasons, the following items cannot be returned:

• Opened, used, or partially consumed supplements
• Products with a broken or missing safety seal
• Items not in their original packaging or condition
• Clearance or final sale items
• Gift cards

These restrictions do not apply to items that arrived opened, damaged, defective, or incorrect (see Section 4).

3. How to Start a Return

Step 1: Email us at hello@reviveformula.com with your order number and the item(s) you want to return.

Step 2: Once your return is approved, we will email you a free prepaid return label and instructions.

Step 3: Pack the item securely, attach the label, and drop it off with the carrier.

Items sent back without an approved return request will not be accepted.

4. Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If an item arrived opened, damaged, or defective, or if you received the wrong item, contact us right away at hello@reviveformula.com with your order number. These items are always eligible for a resolution, and we will work with you to make it right.

5. Refunds

After we receive and inspect your return, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund to your account.

If you have not received your refund within 15 business days after approval, please contact us.

6. Exchanges

We do not offer direct exchanges. If you would like a different item, you may return the original item (if eligible) for a refund and place a new order. For help, contact us at hello@reviveformula.com.

7. Cancellations

To request a cancellation, contact us as soon as possible at hello@reviveformula.com.

8. Your Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

9. Contact Us

Revive Formula
30 N Gould St, Sheridan, WY 82801
Email: hello@reviveformula.com
Phone: (929) 900-4676