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Return & Refund Policy — Revive Formula

Return & Refund Policy

30-day return window  ·  Original condition required

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

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Return Window

30 days

From date of receipt

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Condition

Unopened

Original packaging & tags

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Refund Time

10 days

Business days after approval

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Exchanges

Supported

Return + repurchase

How to Start a Return

To start a return, contact us at hello@reviveformula.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package.

⚠️  Items sent back to us without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

To ensure product integrity, safety, and compliance with health regulations, the following items are not eligible for return or refund:

Opened, used, or partially consumed supplements
Products with broken seals or tampered packaging
Perishable goods or items with limited shelf life
Clearance, promotional, or final sale items
Gift cards and digital products
Products not in original condition, damaged, or missing parts not due to our error

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

ℹ️  As with all returns, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method.

  • Return received & inspected We notify you
  • Refund approved Processed same day
  • Refund posted to original payment method Up to 10 business days
  • If not received after approval Contact us after 15 days

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at hello@reviveformula.com.

Have a Return Question?

We're happy to help you through the process.

Email hello@reviveformula.com
Phone (929) 900-4676